Developing a Style and Voice For your Web Content

Got Tone? Tips for Developing a Writing Style

Developing a writing style that appeals to your readers is an art. The tone of your copy is the key to the success of your marketing strategies. Your returns rest largely on the quality and style of your text. For companies in the healthcare, legal and financial industries, this means their text needs to be clean, clear, concise and competent. In fact, the four Cs are favored by most if not all Fortune 1000 companies. For a company that sells sports tickets or toys, a much lighter, conversational tone is the better option. We’ve had clients express concern about matching their tone when their website is completely toneless. This goes to show that tone is a sensitive and important topic. Here are a few tips for developing a voice for your web content.

Who is your target audience? This is the most important factor. A personal injury attorney who is targeting people who have been injured or lost a loved one needs to use a voice that is strong, compassionate and effectively illustrates their strengths. For example, “Contact us today to speak with a compassionate personal injury attorney who can protect your rights and act as a legal advocate.”

Now, let’s consider a restaurant that makes the best barbeque in the city. Restaurants are part of a leisure market. People dine in their free time using disposable income. To appeal to consumers, we must create a tone that actively promotes their delicious food and the lively ambiance.

“At Judge Bean’s Bar-B-Q, we make the meanest barbeque sauce east of the Mississippi and the best pulled pork ya’ll will ever taste. Stop by for a plate-clearing, finger-licking good time.”

On the other side of the spectrum, a gourmet catering company that uses local produce might need a more conservative tone. For a high-end caterer, we might use a more sophisticated, erudite tone.

“From fresh, tender arugula to locally produced cheese, we partner with local farmers to procure the finest and freshest ingredients. We use the highest-quality products and artisan cooking techniques to produce slow-food for large events.”

There is an entire spectrum of literary tones. I like to think of it like a rainbow. On one end, we have a straight-ahead, no-nonsense corporate tone. On the other, we have zany, edgy, off-the-wall. This means that there are subtle differences in tone that are comparable to the visual differences between teal and blue-green. Once you have the right tone, you’ll know it.

You wouldn’t believe how many content mills suggest the most banal and generic tones. Informative and interesting, sales driven and promotional, light and conversational or educational and informative. These are the options that a mass-market content mill will give you. They might as well as say meaningless and bland, boring and stale or light and fluffy. We’re not talking about comfort food or ice cream. Let’s get real. Don’t be tone deaf. The success of your website depends on the quality and style of your content, so you’ve got to make it good. As up-market copywriters, we collaborate, we work with clients, and we infuse our writing with creativity to match our customers’ goals. That’s why our copy is effective.

To develop the right style and tone, consider who your target market is, what you’re selling and what your goals are. Words represent your company, its personality and its products. That’s why it’s important to have a tone that accurately portrays your company’s strengths. On our own website, we like to have a little bit on fun on your text. For clients, we develop a tone based on their individual needs and goals, which are rarely the same from company to company.

You’re welcome to share your perspective on the challenges of developing the right style and tone for your web content.

The Hidden Cost of Crappy Web Content

All content is not created equal. Weighing the options and prices of web content is a baffling process. It’s not uncommon for clients to place identical orders at varying price ranges just to gauge the quality.

When comparing the cost of content, cheap isn’t better. In the short term, cheap (crappy) content might be easy on your wallet, but the long-term cost can be devastating. The old cliché you get what you pay for is certainly true in the content market, so it’s important for clients to be on their toes.

 In the immortal words of my grandma, “we cannot afford to buy cheap.”

Quality content powers successful websites. Creating content that accomplishes business objectives requires two elements working in harmony. This means content must attract search engines, but it must also appeal to the reader/customer. I put search engines first because ranking well in search results is the best way to secure visitors. Once a reader is on your site, the content must be engaging and appealing to a real person.

Creating content that pleases readers and search engines requires a careful balance of SEO techniques and good writing. If content doesn’t appeal to search engines or interest the reader, purchasing that article was a waste. Clients can update the content with articles of the same quality, but the results will be the same. In fact, they can be worse. Truly crappy content can upset readers and make a negative impression. Losing a customer or potential customer due to crappy web content is the ultimate cost.

Good web content, on the other hand, makes a lasting impression. Investing in quality content is the perfect way to attract search engines today while creating valuable articles that have better longevity and will continue to attract readers in the future. Don’t penalize your website by filling it with sub-standard filler. If you want to be the best, you need to invest in superior writing.

Google is also cracking down on websites that use gray-hat SEO techniques and dubious practices to fool search engines. We’ll be talking about that topic in our next post, so stay tuned!
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